THE DJ REPAIRCOMPANY 0333 335 7203

Your information

Privacy policy

How The DJ Repair Company collects, uses and protects personal information.

Last updated: 1 September 2026

1. Who we are

The DJ Repair Company is responsible for the personal information described in this privacy policy and acts as the data controller for that information.

For privacy questions or requests, contact us through our contact form or telephone 0333 335 7203. We are based in Liverpool and provide services nationwide throughout the United Kingdom.

2. Information we collect

Depending on how you use our services, we may collect:

  • Your name, email address and telephone number.
  • The content and subject of enquiries sent through our website.
  • Insurance company, policy and claim-reference details supplied for an assessment.
  • Equipment information, including make, model, serial number, approximate value and reported damage.
  • Incident dates, descriptions, photographs or supporting documents you later choose to provide.
  • Repair, assessment, quotation, payment, collection and delivery records.
  • Limited technical and security information processed by our website-hosting providers, such as an IP address or request log.

Please do not include unnecessary sensitive personal information in a form or message.

3. How and why we use information

We use personal information to:

  • Respond to enquiries and provide requested information.
  • Arrange diagnostics, repairs, servicing, collections and returns.
  • Prepare equipment assessments and reports for insurance claims.
  • Communicate about quotations, approvals, work progress and payments.
  • Maintain business, accounting and legal records.
  • Protect our website, customers and business against misuse or fraud.

Our main lawful bases are taking steps at your request before entering a contract, performing a contract with you, complying with legal obligations and our legitimate interests in operating and protecting the business and responding to customers. Where we specifically rely on consent, you may withdraw it at any time.

4. Sharing personal information

We do not sell or rent personal information. We may share only what is necessary with:

  • Website hosting, database, form-delivery and IT service providers acting on our instructions.
  • Insurers, loss adjusters or claim handlers where you ask us to provide an assessment or report.
  • Parts suppliers, specialist repair partners, couriers or payment providers where needed to deliver a service.
  • Accountants, legal advisers, regulators, courts or law-enforcement bodies where required or justified by law.

If a service provider processes information outside the United Kingdom, we take reasonable steps to ensure an appropriate legal safeguard is in place.

5. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, warranty or dispute requirements.

  • General enquiries are normally kept for up to 24 months after the last contact.
  • Repair, transaction and insurance-assessment records may normally be kept for up to six years after the work or claim closes.
  • Information may be kept for longer where a legal claim, complaint, investigation or statutory requirement makes this necessary.

When information is no longer required, it is securely deleted or anonymised.

6. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people and service providers who need the information for an authorised business purpose.

No internet service can guarantee complete security. If you believe information you supplied has been compromised, please contact us promptly.

7. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights to:

  • Request access to personal information held about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask for information to be erased or its use restricted.
  • Object to certain processing based on legitimate interests.
  • Receive certain information in a portable format.
  • Withdraw consent where consent is the lawful basis.

These rights are not absolute and an exemption may apply. We may ask for information to verify your identity and will normally respond within one month.

8. Cookies and similar technologies

This website does not currently use advertising or analytics cookies. Essential technologies may be used by the hosting platform to deliver, secure and operate the site. If our use of cookies changes, we will update this policy and provide any consent controls required by law.

9. Complaints

Please contact us first if you have a concern so we have the opportunity to resolve it. You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator. Visit ico.org.uk for guidance.

10. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will always be published on this page with its updated date.